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315 verified Aetna Doctors in Springfield, MA
Zocdoc verifies all providers before they can appear in Zocdoc search results. Every provider that appears in search is open to new patients.
In-network providersInsurance logo
Availability last updated 05/01/2026
Availability last updated 05/01/2026

Dr. Stuart E Herlands, MD

Primary Care Doctor
4.58
·31 reviews
Dr. Herlands is an excellent thorough practitioner. - Jan 28, 2026 by Gary Z.Click to read more
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in high cholesterol + 9 more ·
Read bio
Dr. Herlands has been providing excellent medical care for more than 28 years. When not in the office, he can usually be found in the garden pruning, clipping, transplanting, or bird watching.Click to read more

Dr. David F Mintell, MD

Primary Care Doctor
4.67
·30 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in high cholesterol + 9 more

Dr. Paul M Vella, MD

Primary Care Doctor
4.77
·31 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in atrial fibrillation and atrial flutter + 9 more ·
Read bio
Dr. Paul Vella has a passion for endurance events such as marathons, ultra marathons, and road biking. He is always available to discuss training, nutrition, and injury prevention.Click to read more

Dr. Steven C Lieu, DO

Primary Care Doctor
4.55
·31 reviews
Have been searching for a primary care DR. came across Dr. Lieu profile and was accepted as a new patient right away. Had a great appointment and now have a follow up next year. - Mar 12, 2026 by Adam A.Click to read more
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 24 years of experience · Excellent wait time · Expertise in chronic kidney disease + 7 more ·
Read bio
Dr. Lieu loves people and loves helping them. He believes patient health comes with being part of a community of care, and he takes pleasure in seeing his patients enjoy life. Dr. Lieu is passionate about all aspects of health and wellness. He is a Fellow of the American College of Physicians (FACP...Click to read more

Dr. Stuart S Genser, MD

Primary Care Doctor
4.73
·30 reviews
27.5 mi · 631 S Quaker Ln, West Hartford, CT 06110
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in chronic diabetes + 9 more

Dr. Florence Ann Chan, MD

Primary Care Doctor
4.53
·30 reviews
27.5 mi · 631 S Quaker Ln, West Hartford, CT 06110
In-network · Aetna
Accepting new patients · 14 years of experience · Expertise in underactive thyroid + 9 more ·
Read bio
Originally from Toronto, Canada, Florence Chan, MD loves getting lost in a thrilling crime novel, almost as much as she likes to help her patients solve their 'medical mysteries.' When she's not reading a paperback, you can find her on horseback.Click to read more

Dr. Jared D Wasser, MD

Primary Care Doctor
4.91
·11 reviews
Dr. Wasser was a well-informed, genial doctor. He asked a lot of questions and tried to solve my problems. I have extreme confidence in him and his practrices. - Aug 1, 2025 by Betty N.Click to read more
27.5 mi · 631 S Quaker Ln, West Hartford, CT 06110
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait time · Expertise in congestive heart failure + 1 more ·
Read bio
Dr. Wasser saw patients in a hospital before switching to primary care. He believes a primary care setting will help him to form more meaningful, long-lasting relationships with his patients. He is looking forward to treating patients in the same town he lives in. Dr. Wasser is committed to offerin...Click to read more

Dr. Geoffrey Allen Ryan, DO

Pediatrician
4.63
·24 reviews
23 mi · 6 Northwestern Dr, Bloomfield, CT 06002
In-network · Aetna
Accepting new patients ·
Read bio
Geoffrey Ryan, DO followed in his pediatrician father's footsteps. He saw his father's enjoyment care for families and chose a similar path. Dr. Ryan values helping children maximize their own health. He also guides parents to help their children lead healthy lives. Growing up in Colorado, Dr. Ryan...Click to read more

Kathryn J Dugger-Goodrich, APRN

Family Nurse Practitioner
4.91
·32 reviews
Overall great appointment. Dr. Dugger was attentive and listened to my concerns as well as took them seriously. She asked about my personal life, got to know me as a person. - Nov 25, 2025 by Tashyra P.Click to read more
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait time · Expertise in osteoporosis + 5 more ·
Read bio
Katie grew up with a love for science and caring for people. She always knew she wanted to make it her career. In college, she fell in love with nursing after seeing nurses care for family members. Katie has a special interest in women's health and disease management. She wants her patients to know...Click to read more

Sarah Annette Di Ramio, APRN

Family Nurse Practitioner
4.88
·32 reviews
10/10 visit. - Nov 26, 2025 by Jose M.Click to read more
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait timeExpertise in chronic diabetes + 1 more

Eileen Lonegan, APRN

Family Nurse Practitioner
5.00
·3 reviews
Very nice experience Eileen was exceptionalClick to read more
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait time ·
Read bio
Eileen grew up with a nurse for a mother. She saw how much her mother loved working with her patients. It was an easy decision for Eileen to follow in her footsteps. They both share a passion for helping and listening to others. Eileen believes it's important for her patients to feel respected and h...Click to read more

Karen D Sullivan, APRN

Family Nurse Practitioner
4.70
·30 reviews
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patientsExpertise in high cholesterol + 3 more

Jyoti Mittal, PA

Physician Assistant
4.16
·31 reviews
Excellent environment and staff. Thank you for your help! - Apr 9, 2026 by Cameron M.Click to read more
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Excellent wait time · Expertise in emphysema (copd) + 3 more ·
Read bio
Jyoti Mittal, PA-C, is passionate about improving the health and well-being of her patients. Jyoti describes herself as easygoing, probably because she practices yoga, which is known for its calming effects. She is fluent in English and Hindi.Click to read more

Alyssa Phillips, PA

Physician Assistant
4.77
·31 reviews
- Apr 28, 2026 by Luckie O.Click to read more
23 mi · 515 Middle Turnpike W, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Excellent wait time ·
Read bio
Alyssa is fascinated with the human body and how the environment allows it to function at its best. It's this interest that moved her to work in the medical field. Alyssa advocates for trusted and accessible health care. She wants to help all patients reach their full health potential. She believes...Click to read more

Dr. Jamie Schned, MD

Pediatrician
4.77
·30 reviews
24 mi · 225 Hopmeadow St, Weatogue, CT 06089
In-network · Aetna
Accepting new patients ·
Read bio
Dr. Schned is a fourth generation physician. She is dedicated to keeping kids healthy and strives to be the type of pediatrician she would send her children to. She hopes to develop long term relationships with the families she cares for through their development.Click to read more

Dr. Courtney Lynne Souza, MD

Pediatrician
4.48
·27 reviews
24 mi · 225 Hopmeadow St, Weatogue, CT 06089
In-network · Aetna
Accepting new patients ·
Read bio
Courtney Souza, MD became a pediatrician because of the unique chance to follow a patient's health from birth to late childhood. She values the relationships she builds with her patient's families while navigating aspects of their child's health and wellness together. Dr. Souza is excited to join P...Click to read more

Camylle Appiahene, APRN

Family Nurse Practitioner
5.00
·16 reviews
Best care I have received in a very long time. So glad I found this office! by YWClick to read more
24 mi · 112 Spencer St, Ste 2A, Manchester, CT 06040
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait time ·
Read bio
Camylle is a board-certified, doctoral-prepared Family Nurse Practitioner credentialed through the American Association of Nurse Practitioners. She has 19 years of experience in the medical field, beginning in 2006 as a Certified Nursing Assistant. She earned her Bachelor of Science in Nursing from ...Click to read more

Dr. James Andrew Ouellette, MD

Primary Care Doctor
4.80
·30 reviews
33.5 mi · 14 Jones Hollow Rd, Marlborough, CT 06447
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in high cholesterol + 6 more ·
Read bio
Dr. Ouellette was born in Connecticut and has resided here ever since. He started with an interest in science and followed his heart to a career in family medicine. He joined Marlborough Family Practice after completing his residency. Dr. Ouellette helped to found ProHealth Physicians, one of the l...Click to read more

Dr. Susan Buchek, MD

Primary Care Doctor
4.73
·30 reviews
33.5 mi · 14 Jones Hollow Rd, Marlborough, CT 06447
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in chronic high blood pressure + 5 more ·
Read bio
Susan Buchek, MD wanted to be a doctor since the age of five. She has been in primary care ever since. When she's in a room with her patients, Dr. Buchek is focused solely on their health and well-being. She strives to do good work every day. A physician at one of the founding practices of ProHealt...Click to read more

Dr. Mark D Tuttle, MD

Primary Care Doctor
4.80
·30 reviews
33.5 mi · 14 Jones Hollow Rd, Marlborough, CT 06447
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in underactive thyroid + 9 more ·
Read bio
Dr. Mark Tuttle has more than 45 years of experience in the medical field. He is married and has two children.Click to read more

Rebecca E Holberg, PA

Physician Assistant
4.60
·30 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients ·
Read bio
Rebecca began her career in a genetics research lab. She returned to medical school at Quinnipiac University. After years of working in a hospital, she's been in primary care ever since. Rebecca loves to get to know her patients and follow them over time. Compassionate and diligent, she is very ded...Click to read more

Rebecca L Randazzo, APRN

Family Nurse Practitioner
4.73
·30 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patientsExpertise in high cholesterol + 3 more

Sarah D Matterfis, APRN

Adult Nurse Practitioner
4.90
·30 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · Highly recommendedExpertise in lower back pain + 4 more

Briana M Peterson, PA

Physician Assistant
4.77
·30 reviews
27.5 mi · 320 Western Blvd, Ste 104, Glastonbury, CT 06033
In-network · Aetna
Accepting new patientsExpertise in lower back pain + 2 more

Dr. Joy E Hong, MD

Pediatrician
4.80
·30 reviews
27.5 mi · 290 Western Blvd, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience ·
Read bio
Dr. Hong joined ProHealth in 2002. In her spare time, Dr. Hong enjoys running and watching her children play hockey.Click to read more

Dr. Robert S Adamenko, MD

Pediatrician
4.67
·30 reviews
27.5 mi · 290 Western Blvd, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience ·

Dr. Steven Lawrence Craig, MD

Pediatrician
27.5 mi · 290 Western Blvd, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients · 25+ years of experience ·

Dr. Brittany Bayne Wallace, DNP, NP

Nurse Practitioner (Pediatrics)
27.5 mi · 290 Western Blvd, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients ·
Read bio
Brittany chose to work in medicine because she likes taking care of others. She especially loves helping children. She feels it’s a privilege to care for children and their families. Her values center on preventive care and healthy lifestyles.Click to read more

Dr. Jessica Weyman Tutolo, MD

Pediatrician
27.5 mi · 290 Western Blvd, Glastonbury, CT 06033
In-network · Aetna
Accepting new patients ·
Read bio
Dr. Tutolo joined the ProHealth team in 2018. Her favorite part of being a pediatrician is getting to watch the families and children grow. She has a special interest in mental health and sports related injuries. She keeps healthy through running. She was a member of the Cornell University track an...Click to read more

Dr. Vijai B Muthukrishnan, MD

Primary Care Doctor
4.81
·31 reviews
The building is really nice and so are the staff and the doctor! The check in process was super quick and I barely even waited for the doctor. I look forward to going back! - Oct 21, 2025 by Ariana N.Click to read more
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · Highly recommended · Excellent wait time

Dr. Kevin M Baran, MD

Primary Care Doctor
4.47
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · 23 years of experience · Expertise in chronic diabetes + 2 more ·
Read bio
Dr. Baran has always been driven by a passion for helping his community. He enjoys the long term relationships in primary care and is grateful for the opportunity to improve the health of others. In his free time, he enjoys cooking, traveling, and spending time with his family. He also serves as a ...Click to read more

Dr. Jeffrey R Goldberg, MD

Primary Care Doctor
4.70
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in atrial fibrillation and atrial flutter + 9 more ·
Read bio
Jeffrey Goldberg, MD enjoys taking care of the entire family, trying to improve their health so they can lead better lives. Dr. Goldberg is also an avid runner and plays guitar in a band.Click to read more

Dr. Jennifer Bordonaro Mastrocola, MD

Primary Care Doctor
4.77
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · 15 years of experience · Expertise in chronic kidney disease + 4 more ·
Read bio
Jennifer Mastrocola, MD partners with patients to help them improve their health, and work toward reaching their personal health goals. She and her high school choir sang gave a holiday performance at the holidays at the White House for President and Mrs. Clinton.Click to read more

Dr. Lea Mary Bailey, MD

Primary Care Doctor
4.67
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in high cholesterol + 6 more

Dr. Margaret T Rush, MD

Primary Care Doctor
4.87
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · Expertise in chronic kidney disease + 4 more ·
Read bio
Margaret Rush, MD is a skilled physician who gives time and care to her patients and the medical community. She has worked as a health care volunteer and as a doctor in many places around the globe including the Dominican Republic, France, the Philippines, and Ireland.Click to read more

Dr. Surendran R Varma, MD

Primary Care Doctor
4.60
·30 reviews
34.5 mi · 1251 Farmington Avenue, Bristol, CT 06010
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in asthma + 9 more ·
Read bio
Dr. Surendran Varma, MD has more than 23 years of experience in the medical field. He is fluent in English, Malayalam, and Hindi.Click to read more

Dr. Timothy E Cooper, MD

Primary Care Doctor
4.80
·30 reviews
35 mi · 330 Pomfret St, Putnam, CT 06260
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in chronic diabetes + 9 more ·
Read bio
Dr. Timothy Cooper has been providing quality patient care for more than 20 years.Click to read more

Dr. Emily Ferguson, MD

Primary Care Doctor
4.20
·30 reviews
35 mi · 330 Pomfret St, Putnam, CT 06260
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in high cholesterol + 6 more ·
Read bio
Dr. Ferguson is excited to help her patients learn more about their health. She wants to work with her patients and help them live healthy lives through preventive care. She is a musician and plays with the Willimantic Orchestra. She also enjoys gardening and knitting.Click to read more

Dr. Shiji A Isaac, MD

Pediatrician
4.14
·7 reviews
29.5 mi · 141 Willard Ave, Newington, CT 06111
In-network · Aetna
Accepting new patients ·
Read bio
Dr. Isaac has been practicing since 2006. She loves that her pediatric patient's openness, honesty and sense of inquisition and wonder keep her young at heart. They keep her on her toes with their lives stories. She is passionate about evidence based medicine and uses it to guide her families. She ...Click to read more

Dr. Christopher M DeSanto, MD

Pediatrician
4.89
·9 reviews
29.5 mi · 141 Willard Ave, Newington, CT 06111
In-network · Aetna
Accepting new patients

Monika V Fuller, PA

Physician Assistant
4.80
·30 reviews
30.5 mi · 599 Farmington Ave, Farmington, CT 06032
In-network · Aetna
Accepting new patients ·
Read bio
Monika Fuller, PA-C takes the time to get to know her patients and truly understand their concerns. She also speaks fluent Polish and loves seeing Broadway shows, and traveling with her husband and children.Click to read more

Theresa Marie Keddy, PA

Physician Assistant
4.67
·30 reviews
30.5 mi · 599 Farmington Ave, Farmington, CT 06032
In-network · Aetna
Accepting new patients · Expertise in lower back pain + 1 more ·
Read bio
Theresa Keddy, PA-C was drawn to medicine by her interest in the human body and a desire to help patients achieve optimum health and wellness.Click to read more

Dr. Sherry Banack, MD

Pediatrician
4.25
·8 reviews
30.5 mi · 1331 Silas Deane Hwy, Wethersfield, CT 06109
In-network · Aetna
Accepting new patients · 25+ years of experience ·

Dr. Christopher John McDermott, MD

Pediatrician
4.70
·30 reviews
31.5 mi · 12A Ledgebrook Dr, Mansfield Center, CT 06250
In-network · Aetna
Accepting new patients

Dr. Obinna I Maduka, MD

Pediatrician
4.60
·30 reviews
31.5 mi · 12A Ledgebrook Dr, Mansfield Center, CT 06250
In-network · Aetna
Accepting new patients · 25+ years of experience ·

Dr. Inas Almasry, MD

Primary Care Doctor
4.84
·58 reviews
The staff and doctor were all super pleasant. I did not feel rushed at all. All the labs I was going to get drawn were explained and she even explained why. 10/10 - Mar 29, 2024Click to read more
38.5 mi · 255 Park Ave, Ste 800, Worcester, MA 01609
In-network · Aetna
Accepting new patients · 23 years of experience · Highly recommended · Expertise in chronic high blood pressure + 1 more ·
Read bio
Dr. Inas Almasry has over two decades of experience in primary care, nephrology, and internal medicine. She has acquired extensive knowledge and expertise in diagnosing, treating, and managing various medical conditions. The main focus of her practice is providing consistent and personalized care th...Click to read more

Dr. Stephen Yoelson, MD

Primary Care Doctor
4.57
·30 reviews
38.5 mi · 52 Peck Rd, Torrington, CT 06790
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in heart failure + 9 more

Dr. Stephen Edward Bryant, MD

Primary Care Doctor
4.80
·30 reviews
38.5 mi · 52 Peck Rd, Torrington, CT 06790
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in osteoporosis + 9 more

Dr. Terrence Ryan, MD

Primary Care Doctor
4.60
·30 reviews
38.5 mi · 52 Peck Rd, Torrington, CT 06790
In-network · Aetna
Accepting new patients · 25+ years of experience · Expertise in chronic high blood pressure + 9 more ·
Read bio
Terrence Ryan, MD has been a physician at Litchfield Internal Medicine since 1993. He enjoys giving back and volunteers for various events.Click to read more

Dr. John Carey Laporte, MD

Primary Care Doctor
4.63
·30 reviews
39 mi · 119 Broadway St, Colchester, CT 06415
In-network · Aetna
Accepting new patients · Expertise in chronic kidney disease + 9 more ·
Read bio
J. Carey Laporte, MD, is a trusted part of the community, having provided excellent medical care in Colchester for more than 20 yearsClick to read more

Dr. Joseph A Babiarz, MD

Primary Care Doctor
4.81
·32 reviews
- Nov 13, 2025 by Antoine H.Click to read more
39 mi · 360 N Main St, Ste 14, Southington, CT 06489
In-network · Aetna
Accepting new patients · 25+ years of experience · Excellent wait time · Expertise in coronary artery disease + 9 more ·
Read bio
Dr. Babiarz chose to practice medicine to help people live healthy lives and to care for the sick. He built his practice in 1987 in the same town where he was born. He's been a dedicated doctor for adult patients in his community ever since. As a founding member of ProHealth, he is a true believer ...Click to read more

Dr. Gail Labadia, MD

Primary Care Doctor
5.00
·7 reviews
Front desk reception was efficient, professional and welcoming to me as new patient. Dr Labadia is professional, knowledgeable, thorough and has a wonderful, warm style. - Feb 2, 2026Click to read more
40 mi · 400 Saybrook Rd, Ste 206, Middletown, CT 06457
In-network · Aetna
Accepting new patients · 25+ years of experience · Highly recommended · Excellent wait time · Expertise in chronic non-alzheimer's dementia + 7 more ·
Read bio
Dr. Labadia enjoys making personal connections. It's one of the reasons why she chose to go into medicine. The relationships she forms with her patients helps to create a partnership in care. Dr. Labadia works with them to find the best solutions for their wellness. She always has her patients best...Click to read more

Dr. Crystal Steed, DO

Primary Care Doctor
4.67
·30 reviews
40 mi · 400 Saybrook Rd, Ste 206, Middletown, CT 06457
In-network · Aetna
Accepting new patients · Expertise in high cholesterol + 4 more ·
Read bio
Crystal Steed, DO grew up in a home where service was a priority. This prompted her to make service her livelihood. Dr. Steed prioritizes the quality of care her patients receive. She wants her patients to understand what is going on with their health. She works with them to make informed decisions...Click to read more

Stephen Michael Kivlin, APRN

Family Nurse Practitioner
4.87
·30 reviews
33.5 mi · 14 Jones Hollow Rd, Marlborough, CT 06447
In-network · Aetna
Accepting new patients · Highly recommended · Expertise in lower back pain + 2 more ·
Read bio
Helping people by treating and preventing disease drew Stephen Kivlin, APRN to medicine. Besides enjoying hiking with his dog Marley, fishing ads boating, Stephen is an avid Boston Celtics fan. He actually once got to meet and hang out with Kyrie Irving of the Boston Celtics.Click to read more

Lindsay S Tarkington, PA

Physician Assistant
4.80
·30 reviews
33.5 mi · 14 Jones Hollow Rd, Marlborough, CT 06447
In-network · Aetna
Accepting new patients · Highly recommended
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Frequently asked questions

How many recent appointments have been booked with primary care doctors in Springfield, MA who accept Aetna?

Recently, 4 appointments have been booked with primary care doctors in Springfield, MA who accept Aetna.

How do patients rate their experience with booking primary care doctors in Springfield, MA on Zocdoc?

On Zocdoc, primary care doctors in Springfield, MA have an average rating of 4.58 based on approximately 360 reviews. In Springfield, MA you can find 6 primary care doctors with 4-stars or higher. Zocdoc collects reviews from real patients after each appointment, ensuring authentic feedback. Only patients who have booked and attended appointments may post reviews, providing trustworthy and reliable insights into patient experiences.

Can I book a video visit with a primary care doctor?

Yes, you can book a video visit with a primary care doctor. There are currently no locations that offer video visits in this city. When a provider offers video visits, you will see a small video camera icon next to their profile image. Select a date and time from their available appointment slots and go through the booking process.

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