The people were so polite and they gave me a tour of the office, which made it seem like I was applying for a job there. They walked me through the whole process, told me what was going to happen and what they were doing. I told them I had a time limit and they kept it right within that limit. The whole staff was very helpful and answered all my questions. They made sure I was aware of any costs associated with my cleaning, prior to the work being done. I would highly recommend.