Ob-gyns in Long Beach-Lakewood, California
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I waited like 2 1/2 hours even though I was there on time before I could be seen. They were swamped. Once I was in, though, I was taken care of immediately. I was given very attentive care and wasn't rushed at all. The office continues to call in order to make sure the condition I'm managing is being dealt with appropriately and has helped me to find a specialist. Other than the wait time, which I don't think could be helped - sometimes there's just a lot of people, even if you're working fast - everything was great. I'm definitely sticking with Dr. Wong.
The office was clean and modern with a giant TV that was playing a children's movie. The bathroom could've used some attention (trash can full, out of hand paper towels, tp dispenser broken) but it wasn't dirty or smelly. I arrived 25 minutes prior to my appointment scheduled for 3:00pm for posible paperwork. Even though I filled it out on zoc doc, they said they didn't receive it, I arrived early assuming that this might happen. I took less than 5 minutes to fill out and return my paperwork. I was not called until about 3:20, I was seen by the actual doctor at about 3:55 (after urine sample and vitals with assistants). I was done with Dr at about 4:05, he was fast but thorough, asking plenty of questions throughout my exam. I was hesitant to schedule with a male Dr but there was a female assistant present during exam which made me feel comfortable. He excused himself for being late, said he just came back from hospital from surgery, which may or may not be true. I know Dr's/staff like to use that line (or similar) as an excuse for running late (I've worked at a dr's office with a hospital wing and surgeries). All in all I felt I was attended to properly and did not feel the staff were rude at any time. Given the amount of people in the waiting room, my wait was not that bad.
The office was surprisingly clean, updated, and nice; I found parking on a side street right nearby. The women behind the counter were very helpful in getting me the paperwork, and getting me started. The nurse that took my weight, history, and checked me in (she also took my blood later) was extremely nice and friendly. I only wish Dr. Martinson had been half as friendly. I'm extremely nervous during annual exams and PAPs because I've never been able to get comfortable with a doctor (constantly moving) and they're very painful for me. Dr. Martinson asked standard questions, talked about my history/method of contraceptives, and we started the exam. She did use a smaller speculum when I told her that the standard one hurt too much, but she wasn't nice or patient about it. She was very brusque and more interested in getting the exam over with than making sure I was comfortable. I guess she did her job, and that's all I can ask her to do. But she was also very curt with me about getting my prescription renewed (it was, admittedly, my fault I forgot the package) and warned me to call the nurses with it ASAP because she wasn't going to be in the office for more than another hour or two. She was about 30-40 minutes late to my appointment (I was sitting in the un-airconditioned exam room in those flimsy paper things waiting.... and waiting), too. So I guess really make sure you're on time for your appointment! The nurses and atmosphere alone are worth going here, but Dr. Martinson didn't really seem to care about me as a patient. She just wanted to get in and get out. BE WARNED. This office also changed my appointment without calling me to confirm it or ask! I booked my appointment through ZocDoc and the next morning I had an email saying that my appointment time had been changed. The people at ZocDoc were very nice about it, but it wasn't their fault. The nurse (Vanessa) also made my follow-up appointment without first asking what date/time worked for me. I have a really flexible schedule so it didn't matter either time. Just be wary of that!
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