Dr. Plavnik was very professional, friendly, and patient. It was my first annual pap smear, so I was a little worried/afriaid. Dr. Plavnik explained what she would do and what I would be experiencing beforehand (to calm me down). During the exam, she was very gentle and made eye contact with me most of the time, so I wasn't uncomfortable at all. After the check, she told me when I should expect calls from the office regarding the results and stuff. Highly recommend!