Hertzel was sweet, caring and I really enjoyed him. The office was a little chaotic though, and even with an appointment I waited over an hour. All of the staff were very nice as well. The thing I'm not super thrilled about is that I have to go back to get the test results in person, I guess they refuse to do it over the phone. Normally I wouldn't mind, but my appointment ended up taking so long (with the wait) that I'm not looking forward to waiting again. But again, Hertzel himself was great. I think if they were just a bit more organized, it would be a better experience.