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Ear, Nose & Throat Doctors in Bridgewater Township, NJ

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Ear, Nose & Throat Doctor
242 E. Main St, Somerville, NJ 08876
Within 4 miles
Ear, Nose & Throat Doctor
"Dr. Liu is a great person, provides good advice and gives you a good understanding about whats going on. The only thing that this office needs to work on is customer service. I was told I needed a sinus surgery, which is fine, one of the medical Assistant/front receptionist gave me a call and left some broad information about pricing, and said on the voicemail "call me when you get this message so I can give you the numbers in further detail." I reached out the next day and another medical assistant/front receptionist answers. I explain the reason why I called and she says "I thought the other medical assistant/receptionist gave you this information already and you cant afford it." I explain, what was said on my voicemail and she replies, well she isn't here and she is on vacation and want be back until the following week. I can check her files." She says I can get back to you on Monday. Its only 2:36 pm, and they close at 5pm. I said can I follow back up with a call, she says no I will call you. Very unprofessional, because I'm the one having trouble breathing, I'm the one that is having cough attacks I'm the one that has been on all type of medication that isn't helping anymore for 7 months, so I don't have any other choice but to get the surgery. She calls back, explains that it says that someone gave you the information already, I explain again that it was broad number. She respond's I cant give you the numbers from the hospital charges but I can give you what we charge, but other Medical assistant/ receptionist gets back from vacation next week and she can provide it then. She continues we don't have openings for surgery openings until March, so the information doesn't matter but 2 days ago I scheduled the surgery the following Tuesday, and it was confirmed but we found that my deductible hasn't been met. Very disappointed in the place, because I chose to come to this office and turned down the referral that was giving. She says "I'm the only one here out of 3 so I'm not going to spend time on the phone with insurance company to find out about pricing." Some advice, If you need more help, or feel overwhelmed because your the only one in the office at the front desk then talk to the doctors or whoever about it and hire more help. Will not return to use this doctors again. If the roles were reversed and they were in my shoes and these happen....?"
207 Pompton Ave, Verona, NJ 07044
Within 25 miles
Ear, Nose & Throat Doctor
2381 Hylan Blvd, Staten Island, NY 10306
Within 30 miles
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