Dr. Prufer is really great and I really Hate to bring up anything negative but unfortunately I feel most of the staff at this location needs training in many areas of healthcare customer services and professionalism. They seem quite unorganized, they don't really seem to listen to you or really understand the importance of quality care for each patient. People visit health facilities for a reason and it is not good when you do not receive the attendance and support you really need. I've been cut off verbally while expressing my medical needs, Ive been verbally yeah yeah'd and ignored, and I've requested important documents that were not given to me making it very clear to me that the importance of these documents for my insurance company was ignored and carried out. I felt unsatifyed by this especially when they seemed to be more interested in having private conversations and laughing amongst themselves while people in the waiting room were right there in the same room. I've also been hung up on the phone mid sentence. It's almost as if they couldn't be bothered. If they cannot give each individual patient proper professional and kind care, they should not overbook so much people into one day.