I went to Dr. Hyman last summer for the first time after switching jobs (hence new insurance). She was so great, bedside manner amazing. I went back this year and felt a turn in the overall experience, and looking at recent reviews it seems as if everyone else is also experiencing the same thing. In terms of the shift from my 2016 visit to my 2017 visit I had issues with the following:
-Work got busy in the fall so I postponed my visit to a few months later. Somehow, my birth control prescription kept getting filled, but it was to my benefit so I was not complaining.
-When I tried to finally reschedule, Dr. Hyman was not available for 4-5 weeks. She told me in my recent visit that she had personal issues she was dealing with and took the month of Nov. off.
-I finally got an appointment for mid Dec. and when I stopped by the office in early Dec to ask for 1 refill of my birth control or a sample, the receptionist talked to the medical assistant who said no, my last appointment was too far gone. I asked if I could speak to Dr. Hyman about the issue since it's not medically encouraged to just go on and off the pill, and I was told no, she's not available for 2 weeks. I accepted the answer and went on my way.
-Once I got to my appointment, the receptionists and nurses were GREAT. Barely a wait time. Dr. Hyman was noticeably off from a year before (much less pleasant) but we did our business quickly, which I can appreciate.
-However, my prescription was never re-filled as promised, and I had to call the office 2 days later and ask for an update. I was told by the receptionist to first call the pharmacy and make sure *they weren't holding the refill. I have automatic refill with text updates so I really didn't think that was the case, but agreed. After 2 hours when I finally got in touch with a pharmacist, they told me the dr's office indeed had not refilled my prescription. I called the office back and the receptionist was very apologetic and left a hand written note for the medical assistant who was not there.
-Overall, I will probably go back since the office is conveniently located and Dr. Hyman is the only female in this practice in the Hoboken location. I just wish my experience this year was closer to the one I had in 2016.