Full disclosure-- the actual office wait time was not more than 2 hours (probably around 30 mins) BUT with all the extra work I had to do it might as well have been. I would not go back here as the front office staff are not very helpful. I was told I needed pre approval from my insurance for an MRI and that someone would call me by the following day (Tuesday) with approval. I did not hear from the office, so I called on Wednesday afternoon and was told someone would call back on Thursday. I did not hear anything by Friday morning, so I called again and was told I would be contacted Friday afternoon. Didn't hear anything again. At that point, I called to schedule the MRI for the following Monday just to get it out of the way and the staff at the Radiology center said they'd call and confirm with Dr. Liebowitz's office. By Monday, I still hadn't heard from Leibowtiz's office so I called again (this is the fourth time) and was told someone would get back to me by 3pm, and to call back if I didn't hear anything. By 3:30, I hadn't heard anything so called for the 5th time and finally got an answer: my insurance didn't require pre approval. In summary, all the phone tag back and forth was for nothing because the staff didn't do their due diligence and gave me the wrong info. Dr. Liebowitz, however I would give 5 stars he seemed very expierenced and had a good bedside manner.