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Internists in New York, NY

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Illness
Today, Feb 17

Dr. 

Douglas Bailyn

MD

0.5mi
Internist

Dr Bailyn has always been an incredibly caring / thoughtful dr. I’ve recommended him endlessly to friends in NYC. I’ve never felt rushed and always in great hands. Unfortunately, his reception staff is horrifying. I had an accident in a foreign country where I was treated at a hospital until full recovery and then given some prescription medications as an extra precaution - antibiotics while flying home etc. They told me it was not required but maybe just a “good idea” to touch base with my US Doctor when I returned home just to see that I was still feeling well. So I called to make an appointment / I said I had a non emergency so any time early next week would be great. The receptionist, Melanie, said what are you coming in for - I said, well actually I was in an accident in Costa Rica, I’m all good now but wanted to see Dr Bailyn when I got back just to check in. She said HOLD. When she came back, she started right in: we cannot handle insurance claims, we will not work with your insurance company on claiming refunds etc etc. I said - uh no I’m not asking for anything even remotely like that. My insurance company has already dealt with the international team and I’m covered and handled - they have been a dream to work with and I am not looking for an appointment to continue a claim (??!!??!!). She continued on about no-fault something or other / again, not at all why I was calling. I finally said forget it / said I’d find a new doctor and move on. Such a shame for such a kind doctor to be fronted by such unacceptably rude and thoughtless receptionists.

111 Broadway, Suite 1302New YorkNY10006

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