It was my first time there. Had to fill out standard paperwork and they took me in right away - within five minutes after filling out my paperwork. Dr. Harold Reaves is mellow, friendly, and straightforward. I asked for a basic eye test and was administered one. It is a great eye clinic. They don't try and prescribe or charge you for things you don't need covertly. It was refreshing. Will be back next year for my next eye exam.